Dear Nextel,
Thank you very much for your online account system being non-functional for the last 3 weeks so I couldn't pay my final bill.
Also thank you for having a phone bill pay system that seemingly does not recognize my account number.
In addition, I would like to thank you for a machine calling my house
several times a day, waking my baby, and leaving an automated message
about my account status that asked me to call a number with a pin that
was not found.
Finally, I would like to thank you for a customer service line that
kept me on hold for over 15 minutes without speaking to a human being.
I am mailing my payment via snail mail, the only payment besides my
rent I make manually.
Needless to say I will never again use a nextel service.
Sincerely,
Eric Wise