I noticed an article today about Sprint Firing 1000 Customers. I would like to congratulate Sprint for making a tough and potentially unpopular decision for the good of their business. I wrote a blog post a few years ago about firing clients and I believe much of the same logic applies to the Sprint decision. Naturally for a company to survive in a competitive environment it must service its customers at a reasonable level. But at what point should a business decide that some customers simply aren't worth servicing? I recall the CEO of Best Buy echoing similar views in a "controversial" interview where he spoke about Best Buy seeking high margin customers (don't have a lot of returns, use company credit, etc). This just makes good business sense to me.
Businesses are in business to make money, and part of making money is providing good service to your customers. But frankly, there are customers out there who are never happy with their service, will always call you and question every line item of their bill, and try to complain and finaggle and fraud there way into any discount they possibly can. Sitting next to the customer service department in our company, I overhear some conversations with customers that are mean, abusive, and outright assholes and frankly I'm glad to see companies showing these customers the door.