Step 1 - Make Assumptions Result - No more pesky client! For those of you who have known me for a while or have followed my blog for any length of time, you should know that I am rather adamant about customer service. I believe that it is the one aspect of our industry that is in desperate need of serious attention. There is one skill that all of us who ever have to deal with clients (or managers, or peers, or direct reports, or spouses, or friends, or - well you get the idea) need to...