Eric Wise

# re: Broadband?

I suspect you found your problem - 100 residents sharing the same segment  == some serious contention. Find the guys with P2P apps you're found your bandwidth...

# re: Broadband?

Hi I am the president of My e-suite and I would love to here from any one with problems. my e-mail is peter@mye-suite.com or peterk@magnumcable.com or you may call me at 440-519-3333 and ask the receptionist for me. I promise I will work on rectifying the problem and make your internet experience better.

<br>Sincerely,

<br>Peter Kusner

# re: Broadband?

Thank you for posting Peter, I will be in touch with you via email.

<br>

<br>To all my fans and those who find this post via search, I will update this story periodically.  If the problem is solved I will post a glowing review of the company's willingness to fix things.  If nothing changes, I'll note that too!

# re: Broadband?

I also have had a big problem with MY-Esuite. My situation is a little different since I am unable to even connect to the internet at all.  They said that they would be resolving the problem around May 19 2006. It is now June 22 2006 and I still can not connect to the internet in my apartment. I either have to sit outside near one of their AP, go to the library, or like I am doing now, use a dial-up connection at a friends house.  This is such a hassle and is making me regret moving into the apartments at deer run in Twinsburg, Ohio and I assure  you that I will not be living here in the future or tell anyone about the apartments due to the monopoly that My-Esuite has.

# re: Broadband?

I too have a serious problem with my-esuite. I, like steve stumpf and eric wise, live in an apartment complex that ONLY allows my-esuite, which I later learned is because the apartment complex gets a kickback for each person they sign up.  And this is a LARGE apartment complex (Shady Lake Apartments in Streetsboro, OH).  The internet doesn't work here either (we moved in in May of 2006 and now it is almost JULY and still the problem has not been solved), and I am forced to go other places with internet to use my computer.  We have complained, they have sent techs out here several times to "fix" problems, and yet, nothing. IN FACT, they actually blocked our emails to them and told us if we complained any more that they would shut off our internet because they act like we are whining about nothing.  Listen up MR PETER KUSNER, your internet service is disgusting as is the way your company treats its customers.  I have and will continue to tell everyone I know not to move into any apartments that offer this monopoly my-esuites has, because people deserve to know how wrong it is to live in 2006 and not be able to have working internet.  Everyone  I have talked to that lives here is appalled by the internet, or lack thereof, offered by this company. Unfortunately, we all have signed a lease for these apartments, and until they are up, we are SCREWED.  So much for customer service.

# re: Broadband?

I don't know Lisa but I also moved into Shady Lake apartments in May 2006 and have been having internet issues since I started my-e-suite, first with a lack of speed and now it is not working at all. A customer service rep. told me yesterday I'd get a call around 9am today about a tech person coming. It is Friday at 4p.m. and I still haven't received a call.  I tried customer service again but all they could tell me was that my request was in their system and someone would get back to me within 48 hours.  So I'm paying 24.95 a month for nothing.

# re: Broadband?

Wow.  I felt like I was the only one suffering with this issue.  I have had nothing but problems with this company since I've moved in (in May, 2006).  I've tried resolving it on so many occassions that I think the CSR's know my voice.  I've gone so far as to write a flurry of letters describing my dis-satisfaction (to the apartment complex, to My E-Suite and to the Better Business Bureau).  I'm at the point that I'm about ready to involve my lawyer.  The service is deplorable (and that's being generous).  

I was 'lucky' enough to get a personal guarantee from Mr. Kusner that my issue would be resolved, yet here I am with a service that I have paid for, yet have not been able to use.  I have had several on-site tech visits, most of which have been when I'm not at home to actually see what they're doing, so I'm forced to take their word when they say everything is working as it should be.  I've had my boyfriend (who has worked with computer technical support--cable modems included for 10 years) run tracerts, ping the server, run packet captures; I've had two other technicians on two seperate occassions running packet captures and tracerts and they've all said the same thing--at a minimum, at any given time, I've got too many malformed packets which can equal up to 30% or 40% packet loss!  And, this is NORMAL???  This is no where near normal or reasonable.

The technician that was last at my apartment told me that My E-Suite has several banded T1 lines, WITH NO BANDWIDTH THROTTLING!!!  For goodness sake!  No wonder no one can't do anything.  And, when your dispatch makes service appointments to install equipment, it's probably a very good idea to actually have that equipment available.  I shouldn't have to return home to find that not only did your technician enter my premises and not leave any kind of notification that he was there (which is inappropriate and suspect at best), but that I've got to track him down through the leasing office to find out that you WON'T be making the replacement because you don't have any equipment available!  What do you tell the new clients that sign up for your abysmal service?  That they've got to wait until you've got a modem to set them up?  

How about, instead of empty promises, My E-Suite (this includes you Mr. Kusner) step up to the plate and fix your services to live up to what you "Guarantee".  The fact that you're pretty much illegally monopolizing these complexes isn't lost on me, and it won't be lost on the Better Business Bureau and/or my lawyer either.  I'm fed up with paying for a service that I can't use and being constantly mis-informed by your employees regarding said service.  

# re: Broadband?

I'm suffering the same problem at the Hamptons with myesuites.  I had initial problems in May and they assured me and numerous others that the problem would be fixed, now it's almost August and the problem is not fixed.  But there may be hope in sight, my company and the property management company, Oakwood, are tired of myesuites and are working to install DSL in all their apartments.  They said they had worked with myesuites long enough, but that they made numerous empty promises.

# re: Broadband?

To all of you,

I would like to assure all of you that we did not ask to be the only provider of internet service at your properties, We work extremely hard to live up to all of our customers expectations and some times we make mistakes and yes sometimes they are big ones! for the custoemrs at Shady we are running over the cable lines that we do not own or installed, so when the system slows down we assume the blame but it is not always us. For example a cable line was cut underground just recently, it took two month to discover  were it was cut at, thus the internet was having problems keeping consistant speeds.

I am not pushing blame to anyone else I accept it. I understand all of your frustrations but we are a small company that really strives to offer good service at a reasonable price with extrodinary customer service.

Steven, as you know we installed an additional antenna and everytime you reached out to me I responded never letting your complaint fall on deaf ears.

Arron,

I want to assure you and all of our customers that we are very generous with our credits to our customers for outages. If you can let me know who you are at Shady I will look into it ASAP.

Lisa,

I am very sorry that you feel this way I don't really know what problems you are having. I will personally send a tech and supervise him myself and have you present so we can determine the problem and work to resolve it.

NEC,

I do believe we fixed your problem however you are a constant topic in our office as to how can a company really screw over a customer, We really dropped the ball with you and we know it and we are very sorry for that and we did compensate you. I offer you my whole hearted apology for really dropping the ball on your service request. We did run out of replacement modems and because our system is not doccis our modems are custom made for our system, better inventory controls have resulted in this.

Additionally we do not throttle our bandwidth like other services and our bandwidth is exclusive to only your property, thus if one of your neighbors is downloading some huge file or using a file sharing service (p2p) it is going to slow down the network, also some of your neighbors don't use any anti virus software and so when they turn on there computer they introduce a virus into the particular gateway that they are on, we do protect you from the virus but it still bogs down the system until we can trace it back to the customers computer and shut down there modem.

John,

I don't know what to say the Hamptons has become my living hell, no matter what we do it just does not want to work and we know that, as you know we installed a new service just for you and your other tenants and I hope that is working for you.

For any other Hamptons customer that might read this I know our service is bad there and your complaints have never fallen on deaf ears, We have spent more money than we will ever make on that property and we still can't get it perfect, but please you must know we are there every day trying to keep the system stable and performing for all of the residents.

I am sure allot of you will read this and I hope you all understand that I accept responsibility for our systems, we never intended to have a monopoly at any property and at most of them we don't. I know DSL is availble at the Hamptons were John lives and DSL is availble at Deer Run were Stephen lives, I am not sure what is available at Shady but I will check and let you know.

We do try hard for our customers, if we didn't we would not have been able to stay in business for the last ten years.

I do offer all of you my sincerest apology for all of you problems with my company and I offer all of you my direct dial to my office to contact me  to discuss any of your issues.

(440) 519-3331.

# re: Broadband?

This is what I know,

In December pf 2005 I had MyEsuite turnedon in Deer Run Apartments. The guy who came out to make sure it was working properly, saw that I was getting connection and said "1.5meg download! Thats pretty good!'

I knew right then and there I was was in trouble. After 2 weeks of crap connections and downloads, I signed up for DSL and canceled My-Esuites. YAY!

When I move out of Deer Run, I'm gonna make sure I won't have to deal with My-Esuites and Cablenet "direct tv piped in" cable again!

# re: Broadband?

As much as I'd love to sit here and say my internet issues were resolved, I honestly can't.  Yes, there was an attempt at compensation, but that doesn't resolve the issue, which is I haven't had satisfactory and/or reasonable service through My E-Suite since it was connected in my apartment.  What I have had plenty of, however, are push-backs and miscommunication between me, My E-Suite Customer Service and Technical Support and the BBB.  The most recent development has been that despite what technicians have told me and my boyfriend on several occasions, it is now not the responsibility (or fault) of My E-Suite that my internet connection is unreliable and unstable; it's the fault of the cable company whose lines you use.  If the check for internet service I authorize every month were going to CableNet, I'd be on their backs about this issue.  Unfortunately, my internet service it provided through My E-Suite.  The onus is on you to fix it--especially noting your GUARANTEE of SATISFACTION with your services (which I have not had to date).  I've investigated alternate ISP's.  The only one that comes onto the property is My E-Suite.  As far as the other ISP's know, they are not allowed onto the property.  As one of your CS Managers was so kind to point out to the BBB, I can use Dial-up; I guess it's too bad for me that I can't use dial-up for my business.  It's also too bad for me that I can't get my issue resolved through you--you who accepts my monthly payments for guaranteed service that you, as the only 'reliable' ISP available to me.  It's also too bad for me that since you've used your trump card of "Well, we don't control CableNet; you have to take your internet issue up with them because it's their lines that you're using", I'm going to have that much harder of a time resolving my issue.  Rest assured, I will fight this tooth and nail until my issues are resolved one way or the other.  If that means going higher than the BBB to get alternate providers onto the property, then that's what I'll strive for.  

I'm extremely angry that no matter what avenue I've turned to so far, I can not get resolution.  I'm extremely disappointed that despite all of the flowery promises of outstanding service and guarantees, all I can get out of My E-Suite is a monthly deduction for service I can't use and can't seem to get fixed.  Thank you My E-Suite; thank you Mr. Kusner for taking my hard earned money and giving me nothing in return except frustration, anger, disappointment and missed wages for work I can't perform.  Thank you all very much.  

# re: Broadband?

Hey kids... look.. I found another place people complain about this service.

www.techdirt.com/.../1040259.shtml

# re: Broadband?

Peter...I live at the Hamptons and have to disagree that our complaints have never fallen on deaf ears...

From: Kale Schulz

Sent: Thursday, July 06, 2006 1:30 PM

To: 'peter@myesuite.net'

Subject: Problems at the Hamptons

I am a resident at the Hamptons apartment complex in Beachwood.  For at least the past three months I have had problems with my internet service.  The service works less than half of the time that I attempt to use it.  I first called and was told that I probably did not have a strong enough wireless card and that I could conveniently purchase one from you that would fix my problems.  A tech person came out to the apartment and within the first minute was able to tell me that myesuite was aware of several connection issues and was planning on fixing these problems the next week.  I was told I would have good service in a few days.  It is frustrating to me that since you were aware of problems at my complex, the customer support person could not tell me that on the phone rather than trying to sell me one of your wireless cards.  It ended up wasting both mine and the tech guy’s time.  Keep in mind this was at least two months ago.

I was on vacation the next few weeks, only to return to no service again.  The tech rep that came out also mentioned that your signal had a hard time going through water, and there were a few storms that week so I gave you the benefit of the doubt.  Early last week I was fed up and called customer service again only to hear a recording saying that “we are experiencing problems at the Hamptons” as well as two other complexes (a pattern of poor service???).  I talked with the rep and he explained that myesuite was rebuilding the entire network and we should be up and running shortly.  I have heard that before.  I asked why I have been paying $25 a month while you try to fix all the problems and he said that he could not make any billing changes but took my name and number and assured me that someone from the corporate office or billing department would call.  I have not heard from anyone.  This is unacceptable.  

I understand that with anything new there will inevitably be some growing pains.  While these should have been worked out before rolling out service, I feel I have been more than patient with myesuite.  At this point, I do not see any reason to continue paying for an internet service that I am not receiving.  Please give me a reason (not an empty promise) to continue your service or I will have to cancel my account.  I look forward to hearing from you.

Still waiting to hear from you.  What i did receive was a read receipt.  It is amazing to me that you allegedly have been in business for ten years.  You and your company are worthless.

# re: Broadband?

Hey all.  If you're still dealing with My e-Suite, check your e-mails.  You're going to really enjoy the latest batch of *Service* offerings coming your way--namely, the new service tech fees for on-site visits, installation of equipment (wireless cards, etc.) and additional monthly fees for the use of their equipment.

May 2007 just can't get here fast enough.  I will NEVER recommend Shady Lake Apartments to people until they do something about opening up the complex to alternatives for ISP's (and I mean more than just dial-up).  And, so help me, I will never have a good word to say about My e-Suite.

For a while, it seemed like they were really trying to rectify their issues, then the Blame Game started-it's the cable providers fault; we use their lines: cable service-it's not our fault, they only use our lockboxes; back and forth.  Ultimately, I'm back where I started-with intermittent (if any) service, no resolution in sight and now, the threat of on-site service fees if the issue is deemed to be on 'the customer's end'.  

I only hope that one day I will have the opportunity to repay in kind, the level of service that My e-Suite has given their customers.  I'd love to repay them over and over again.  In spades.

# re: Broadband?

Is there still a problem at the hamptons?  I hope not since I have a loud mouth.  Any word on the issues??

# re: Broadband?

Thanks guys , iam so fortunate to come across these reviews since i was planning to get myesuite coz its cheaper. good god i will spread this good word around Cheers - eyeopener

# re: Broadband?

i would like to post one good thing about y esuite i will post the bad first i live in the hamptons i have myesuite for the first 3mos i have had connection issues they gave me a free service call and the tech they sent out did a great job it has been 1 week of very very knock on wood good service i hope they keep up on the path that they seem to be working on so far so good greg! dont let us down keep

# re: Broadband?

Really? They did something right? Because I've had packet loss problems on the gateway I connect to for the last 3 weeks. Their answer was to come into my apartment and reset MY router back to factory defaults even though they themselves say it's a problem with their equipment. I allowed them into the apartment to check the lines. Not to reformat my machines and devices. It was not their device and they should not have tried to turn on any of my computers (they did). These people aren't worth it at this point.

# re: Broadband?

Been a month since this thread was really active, but I wanted to add another fun complaint about myESuite.

My complex here in Dallas has them for wireless, and I started with them back in April to try and use it to get my Xbox 360 up and online.  The technician, Brett, came by with a wireless bridge he insisted was worth $500 if I were to buy it myself (I found it for about $100, it's a cheap Chinese knock-off)...anyway, long story short, he of course wasn't able to get it online and working.  The 360 said it couldn't find the DNS server.  Brett said he had never heard of DNS before and must be some "crazy thing Microsoft came up with"...I work for a Sun Microsystems reseller.  I know what DNS means, as does everone else in my office.

Anyway, after a while, they said they needed to install an upgrade into the service there that would help me get online, as well as fixing other problems they had in the complex.  This was in early June they said this.

Guess what?  They installed it LAST WEEK.  That's right, kids, it took them 7 MONTHS to install an upgrade they promised in June of last year!!!  

So I finally get back in touch with Brett to come by and re-program the bridge, set an appt with him, and guess what?  He never shows up.  Total no-show.  He'd always been about 20 minutes late, but now he never showed at all. He also didn't return my calls for 2 days.  Actually, he never returned my call.  I called from a different #, though, and surprise - he picks up.  

If anyone finds this, as I did, by Google Search, into this company, RUN FAR AWAY.  These people are incompetent.

Now...he's supposed to come by tonight and do the re-programming of the bridge.  If all goes well, I'll add another comment or change this one to speak positively of them.  It's the same promise Eric made, but you may notice he never changed his.  Because despite all the big "customer first" talk, they never actually do anything.

# re: Broadband?

Forgive me, it was MTU he hadn't heard of, not DNS.  Same story, though.

# re: Broadband?

Yeah, I never did post an update here.  The only update is that my speed woes continued up until the point where my new house was built and I moved out.  It was kind of funny when I was searching for a lot to build on, the realtor was like "What are your criteria?" First thing out of my mouth was "It has to be in time warner road runner availability".

I've been back on time warner since last february, and cruising my download speeds at 200-500 KB/sec ever since, for the same price, with no outages.

# re: Broadband?

So... an update.

Brett, the tech, comes by...actually, wait.  Let me clarify.  About 30 minutes after our appointment, he still hasn't shown up so I call with a giant "WTF", and he says that he came by and knocked on the door and no one answered.  Bull.  I've been here the entire time I tell him.  He also says he called, and no one answered.  Bull again.

Anyway, I figure out that he came and knocked on the wrong apartment.  I've changed this with them, like, 6 times in the time I've done business with them to make sure they had the right apt #, and they keep mucking it up.  He's been here before several times, God knows why he didn't knock on the right door.  But our phone was fine - plugged in, up and running.  He just never called it.

So he turns around and gets here and fusses with his laptop and the bridge for a few minutes, and viola! - I'm online!.....finally!!!!!

...but wait.  There's more.

About 20 minutes after he leaves, I'm on my 360 online and the damn thing just freezes up completely.  After restarting, I realize that I just got knocked offline completely and now, when trying to connect, it can't find the DNS server.  WTF.  How do you just lose the DNS server?  It's the same as it ever was.  Then it goes back online again for a little while before once more kicking me off - this time it can't find the IP address, and I haven't been able to get back online with it since.

I call Brett again.  I tell him that, either this POS bridge (www.idockusa.com/.../index.php)

is dropping it's connection with the network or the server itself is just dropping its connection altogether.  Or it's simply too slow to register one.  I don't know.

But I give up.  I'm just going to enjoy offline gaming.  I called my leasing office to check and make sure I can still get normal DSL and the answer was, thank-God-almighty, yes.  I then proceeded to explain my extreme displeasure with the hacks at myESuite.  Apparently, one of the managers at the complex has been having her own problems with them.  

If there's any justice in this world, my complex will be cancelling their contract with these idiots.  I don't know how they keep actually getting contracts with complexes - looking far and wide, I haven't found a single good review or comment about them...just extremely bad.

I'm getting them to come by and pick up their bridge and leave me the hell alone.  I swear to God, I wouldn't let them plug my phone in at this point, much less manage a network in my apt.

Thanks, Eric, for providing me the opportunity to rant on your premises ;)

# re: Broadband?

So I'm up and running now after all, it would seem.  

# re: Broadband?

I too have problems with the services provided by Mysuite at my apartment. I have problem getting a log on to the internetr since day1. After 6 months of mucking around with the techs, they finally told me that my userid and password has been changed 3 months ago by their tech dept. They didn't even deem fit to tell me that it has been changed! The service provided is so poor that the techinician who was supposed to turn up at the appointed day to 'fix' my problems actually stood me up! Because I live alone, I took a day off from work for that appointment. So it was a real waste of my time! It took them 2 days after that to call and offer an apology and re-schedule another day to "fix" my problems. So I ended up taking another day off work. I wonder who is the one providing the service and who is the one making life better for who???!! Even then, the connection worked for 2 days and after that, I couldn't even long on to the myesuite sign in page again.

I have had enough frustration with the service that I now now longer try to get online at home anymore. Myesuite has a monopoly on the service provided at the apartment and I wasn't able to get any other service provider. So I just get all my internet and emails done at the office before I head  home.

Why should we pay for somethinig that we are not even getting? Maybe we can get a class action suit against myesuite for compensation of lost opportunities and emotional distress etc from the poor service and the monopoly?

# re: Broadband?

I currently have my e-suite also and it sucks!!! i hate it, i am also locked into this horrible monopoly at my apartment complex. I have called about 5 times this past week to complain..i just keep getting kicked off continuosly, every 5 minutes. Everytime i call M Esuite, they say someone "higher up" has to call me. And they never do, its ridiculous.!!! i am going to email Peter Kusner right now because i cant stand it any more

# re: Broadband?

Where do u guys live? I live in Foxmoor apartments in parma Heights and this is a stupid ass monolopy. Its not fair. I cant even take an online class because POS My Esuite keeps dropping offline!! Email me at sb4878@yahoo.com

# re: Broadband?

I also live at The Hamptons in Beachwood and this place has been a nightmare for me since i moved to Cleveland. For anyone, that means you  Peter, who thinks DSL is available throughout the complex is lying. It's only available to a small portion near the one side of the property. They are closer to the teleco switch so they can get DSL. I was told when signing my lease that DSL was available throughout which was the start of many lies that mgmt company disses out. Myesuite is absolutlety terrible. The worse service I have ever used. Along with CablleNet, those two business should be invesitgated. I also lived through the hell of last summer with their many problems, etc. Only to be told most times there was no isses or the problem would be fixed soon. I finally gave up in September when my compnay required me to travel through most of the fall. Well, I called in Janurary and asked a ton of questions because I needed an ISP service at my place. Was told "issues of last summer have be fixed" "many happy customers now at the Hamptons", etc. Again, this was all lies. Calling Anglea or Mauro at there main office is useless. They ask try to spit out "tech talk" when is reality have no idea what they talking about. I am in IT and know exactly what I am talking about so when they try to "fluff" over there issues it's apparent this company is a scam. I would not recommend Myesuite to anyone at the Hamptons and in fact have told my company not recommend the complex itself to any contractor they move to the area. I agree there is kickbaks going on from myesuite to hamptons along with CableNet's vested interest in the property (a brother in law of someone high up in Property Mgmt owns CableNet so that is why they have a lock on the service at the property). If anyone from myesuite reads, did any of you try intrernal antenna's with your external antenna's? yes it might be costly but that would make your infrastructure more stable. Also, if the cost was too much, then you need to get out of the game and start selling used cars. Apparently you guys are great at upselling your product but fail miserable when it comes to actually delievering the product. One big joke. May 07' I'm moving to better complex with the hassle.

# re: Broadband?

Amen!

# re: Broadband?

I too have had many problems with myesuite at the Hamptons.  I have been waiting MONTHS for them to *fix* my connection.  They sent a tech and he said "well you must be too far away to connect."  So he says you can get a cb3 unit that will extend your access but you have to pay an extra monthly fee!  So I told him, I am paying for wiresless - which is at least supposed to work in my apartment!  Then he says "well maybe I can get the fee waived."  Unbelievable.  I cannot connect anywhere in my apartment except on the balcony, and there it is only intermittant.  I have called and spoke to them repeatedly.  I will cancel the service if they can't deliver.  I am glad to see that there are many others with the same problem.  Oh yeah, later they tried to sell me cable modem service for a higher fee!

# re: Broadband?

I live in Deer Run Apartments in Twinsburg, OHIO. Had service with My E-Suite for 1 year. had nothing but problems. 3-4 month after I denied more service and returned router back to My e-suite representative, my credit card was charged for $109.95. Nobody called me back in last 3 days. I'm forced to make a charge back with my credit card company. My opinion: My e-suite is running very unprofessional business and selling service that does not work, as it should. DO NOT go to My e-suite with more business. Thanks

# re: Broadband?

FYI...ATT stated the more people that check their number to see if DSL is available and email them to be on the waiting list to be notified when DSL becomes available...the quicker Shady Lake will have a box put in.  Anyone wanting DSL...please do this at ATT's site so that we can get them in here!!

# re: Broadband?

I just looked at apartments at Shady Lakes, and was a little hesistant about e suite...seriously how bad is it now? Have any changes happend? Is it the cable thats the problem or wireless? I dont like the idea of one ISP, based on my experiences with Time Warner in NY.....no compitition=sucky service

# re: Broadband?

Still esuites at SL. Unless more people ramp up demand to ATT, you'll be stuck with them, hughes (pricey), or dial up. Here the speed is so/so but tech support is inept as a 2 yr old reading a script.

# re: Broadband?

Still esuites at SL. Unless more people ramp up demand to ATT, you'll be stuck with them, hughes (pricey), or dial up. Here the speed is so/so but tech support is inept as a 2 yr old reading a script.

# re: Broadband?

I live in Shady Lake and I have never had a problem with my internet or speed, I do have to say.

# re: Broadband?

Our speed at Shady Lake has normalized so it's fairly steady, but it's no where near fast enough compared to simple DSL I used to have through ATT at my old place. I often wonder if the reason the connection is at the speed it works at now is because they're booting people off the gateways constantly. I know that's common practice. I sat and watched a tech sitting on my floor remote into the gateway, reset all the connections (boot everyone off the network) and do a speed test and tell me it was fine.

And speed issues aside, the tech support is some of the most horrid I have ever seen. I also work tech support and some of the snow jobs they throw out is scary.

If you're reading this and a resident of Shady Lake (or any other Esuite controlled property), I urge you to do everything you can to voice your displeasure with the leasing office to offer an alternative.

# re: Broadband?

At Deer Run Apartments, DSL is available @ 3meg downloads. Good enough...

As far as that piped in Direct-TV cable, they now charge  us a whopping 48.00 a month for that crap.

# re: Broadband?

DSL would be nice. You gotta remember. We have a 3 meg pipe for the WHOLE COMPLEX at Shady Lake. Having a dedicated pipe would be a godsend.

# re: Broadband?

You guys that badmouth Time-Warner, have not had to deal with E-suite or Cablenet.

True, 9.95 for E-Suite, get what you pay for.

Cablenet blows outright.

Time-Warner never gave me a problem...

# re: Broadband?

I just want a choice. I shouldn't be railroaded into one ISP. I should have the choice to either use my phone service provider or my cable provider. I'd pay E-Suite's $40 a month for a 3 meg pipe running straight to my unit but they don't offer that and even then I've had enough bad experiences with them to even doubt they could do it correctly. Their performance is spotty, their service sucks outright and their techs screw with stuff they shouldn't be touching. I love my apartment, but this ISP is literally making me move to a house where I can get what I want.

# re: Broadband?

CableNet sucks and is a monopoly on any of the Millennium own properties.My Esuite is the worse ISP ever and are lucky to know how to turn on a router. Avoid any property that uses these. Check the below site for properties owned by Millennium and avoid them at all cost. They could careless what your issues are and have a long list of broken promises (saying Time Warner is coming in since last September but as I just moved out, was just told who knows when it will come.). The Hamptons in Beachwood, OH is where I just moved from because of the whole mess mentioned above. Craig (Regional Mgr) and the rest of the agents are full of lies and will tell you whatever you want to hear but will fail to hold up there end. Very poor business organization.

www.millennium.com

# re: Broadband?

I will say this.  My issues have never been with Shady Lake Apartments.  The on-site staff has always been outstandingly helpful when and where they could be.  My issue has always been with My e-Suite.

I would honestly recommend anyone to Shady Lake as long as they didn't have to rely on a solid internet connection.  If they did need a stable ISP, then I couldn't, in good conscience, recommend the property until they get an alternative ISP that has a better standard of operation.

I can't say whether or not Millennium is bad--I've never had to deal directly with anyone other than the on-site leasing office/maintanance staff, and again, they have consistently gone above and beyond in their response to my needs when and where they could.  My e-Suite however, not so much.  They're the ones I would absolutely NEVER have a good comment about.  Ever.

# re: Broadband?

I feel sorry for the tech-support they have working for My-esuck in Toledo.  Their hands are tied as to how much they are able to do when we call for help.  They have been extremely helpful and knowledgable but usually unable to fix anything since the trouble is always related to bandwidth.

# re: Broadband?

I also live in the Hamptons in Beachwood and our myesuite is just horrible. Absolutely horrible. I can't wait till my lease is up because I am not renewing due to the internet connection. I highly depend on the internet and can not have a so-so connection that occasionally goes out and is not fixed for weeks at a time.

# re: Broadband?

Well since this thread is dying..

May I say, I hope E-Suite does the same.

AND the same goes for Cablenet with their over priced "piped-in" Direct-TV.. They SUCK REAL BAD!

# re: Broadband?

I agree with Steve. CableNet is terrible however it is OWNED by the Millinium Properties which owns the Hamptons and many other complexes around. If you are looking at an apartment owned by Millinium, you will only get My E Suite for internet and CableNet for cable. Stay away at all cost!

# re: Broadband?

Scary thing is the DirectTV you need to have go through the leasing office. And Cablenet is just DirectTV piped in. We're paying twice for the same thing! And we can't get the DirectTV DVR even though we pay for it. Idiots.

# re: Broadband?

Ok. stop complaining and slandering a company. Do your research like I did... earthlink offers very fast dsl service to the hamptons. Maybe if you did more research rather than typing 1000 word complaints, you would have seen that. I have had earthlink for a year and a half now. I started with my esuites, hated it so I called every company on earth and guess what, got earthlink set up a month after moving in. So everyone SHUT UP and get a different company. No point in talking down someones service, wont fix the problem.

# re: Broadband?

ugh.."does not matter" you are an absolute liar....I have a letter from earth link saying I can NOT get DSL service to my apt in the Hamptons. My guess is you work for Millinium and are trying to rid all the bad press they've been getting on the internet. So next time you try to come online maybe you should know you facts a little better dude!! Bottom line people, stay away from any property owned by them since they own the apartment, the cable and the internet service. Just not a good set up for anyone who wants to be "connected" in this day and age and wants a choice.

# re: Broadband?

the guy who says he got DSL from eathrlink after doing "all kinds of research is not right. I talked with earthlink and they told I'm eligible for there service since I was too far away from the switch station. I talked with SBC first and got the same "can't do it" response so coming on here and trying to tell people they haven't done enough to find a solution makes yourself look like a liar like the other guy said. Also, going on forms like this is helpful since it tells people to stay away from certain complexes that obviously do not care about their tenants as does the Hamptons people. I'm out next month and believe me, it won't be too soon. This place has been a train wreck ever since I got here. So like everyone on here. Don't go near the Hamptons property.

# re: Broadband?

wtf is up with those ppl

guess what ->

just moved into shady lake apts and was promised reasonable reliable fast dsl,....

well after tryin to get an appointment(they had no modems:P) for about a month and no calls back the guy finally shows up last friday,....(after not showing) up monday (:P),...been really patient i think!,....

was working fine for about an hour after he left :-)

nice huh,...

ow i m bein kicked off every 5mins or less,....cant connect no nothing!!!!,....im connected at 10mbit/s(should be at 100 i think) if i get a couple minutes of online time,.....

o well....keep calling them l they tell me i will be fixed ,...or a "technician" was out there today workin in the cable room,...or other off the wall things,....

i ve had the eSuite(sh#*+%$) for not even 5days and im telling everyone out there "DONT DO IT!!!!"

well all in all

->, false advertisement, liars, un-professional company , incompetent, no "rep" knows anything about anything, blame others, blablabla,....monopoly and all of the above!!!!!.....

oyea and they suck!,...i wont pay em! :P not for this,...not until they fix it!!!!!!

hopefully ill be able to send this out my 5minutes are almost up lol.....

PS:*CAPS;)*

PLZ EVERYONE AT SHADYLAKE(and all other suffering locations) COMPLAIN AT THE LEASING OFFICE AND TRY TO MAKE THEM WANT OTHER *ISP´S* OUT HERE^!!!!!!!!BECAUSE THEY ARE NOT HELPING THEIRE COMPLEX

thank you guys

# re: Broadband?

I too just moved into Shady Lakes. I love the apartment, it's one of the best I looked at. But I agree, the internet royally sucks. I actually found this site looking for other isp's. I am currently trying to download a 65 MB file for work, and it is downloading at 3.77 KB/s. A dial-up modem is faster than that. I also had to wait for 2 weeks after I moved in to get service hooked up, since they claimed they did not have any modems available. Finally, after calling quite a few times (had to call during work since they appear to shut down shop at 5) I finally got them to come out. They never once called me back when they said they would. I even went as far as suggesting I would go buy my own modem, but they said if I did that, then I would have to get someone else, because they use special modems. Ok, who? I'm still trying to find that out. I currently am not signed up for a landline phone, as it would just be a wasted expense for me, but I am considering it if I can get DSL. And this is only after 2 days on myEsuite.

# re: Broadband?

Mike, unless you're one of the apartments out by the main road, don't bother. MyESuites has a lock on the wiring in the complex. The phone company can't come onto the property to install the lines. The modems are 'speciallized'. MyESuites is using cable boxes and equipment that was designed to go into hotels. It's not the same kind of box as you get with SBC or similar.

UnsatisfiedCustomer... I agree with your sentiment. The leasing office can't do much though. It's the management office that are the ones that will allow a switch in service and they're not going to change anything since I'm sure they get a cut of profits. Your connection speed is wrong by the way. 10mbits or 100mbits is the speed if your network card, not your high speed connection speed. That being said, please check your typing and spelling. A message that is a sloppily written message holds no power.

# re: Broadband?

Never, I found that out myself. I'm all the way back in the building furthest from the road. I suppose I'm just going to have to deal with it. I've not had the problem of getting disconnected like a lot of people have mentioned. It's just the slow speed. I suppose that is what's going to happen when you have 20-some buildings with I don't know how many units each all sharing ONE 3 Mbit line. And yes, it's megabits. Divide that by 8, and you get a maximum (if you are the only one in the entire complex online) download of ~375 kilobytes per second. Which is about what I used to get myself when I had roadrunner in my old apartment. It's a shame because like I said, I really like the apartment I'm in.

# re: Broadband?

Ah my esuites.......  just took my payment over the phone and said it would be on in 10 minutes (after not paying my bill - since the service is not worth it).  Well guess what?  it's not working.  

I called customer service after 7pm and talked with Mike who would not turn on my service because anna had not processed the payment nor typed any notes into their system about my payment.  WHAT IS ANNA DOING WITH MY DEBIT CARD INFORMATION??  

I called my bank and there is a record of a payment to my-esuites.  I called back mike and told him to type in the notes that I AM REPORTING THAT COMPANY FOR FRAUD AND IDENTITY THEFT. - how can a person process a payment and it not be documented in the system?

PS - I spoke with a member of the leasing staff who said TW will be in by the end of Sep/early Oct.  They have been promising this since the sping.....

ANYONE UP FOR A CLASS ACTION SUIT AGAINS MYESUITES FOR KNOWINGLY NOT PROVIDING RELIABLE SERVICE????

# re: Broadband?

seems i have been sucked into this myesuite fiasco! my fault for not doing my home work. myesuite sucks big time!! nothing but problems with connection and they couldn't get the  billing for this half assed service right. Peter,  you need to find another line of work. stay out of customer service.

I'm up for a class action suit.

# re: Broadband?

My Internet service at Shady Lake royally sucks too.  Decided I would call Millenium to let them know their aparment complexes are beginning to be identified as places where people do *not* want to live because of the poor Internet service from myesuite.

Was told that Millenium is bringing in Time Warner for CATV and Internet service to Shady Lake.  Was told that they have begun the work at an apartment complex at Beachwood and Shady Lake would be next.  But I'm not sure if Time Warner really services Streetsboro or if that was just a line of bs.

# re: Broadband?

I was told that when I took the tour before moving in as well. They didn't bother to tell me that the internet sucks horribly in the mean time. One of my friends used to live down the road at Portage Pointe, and she had Time Warner. So hopefully, we aren't being lied to again.

I thought it was just crappy because it was slow because of only 1 3Mb line for the whole complex. Well, I ran a ping test the other day at work to my computer at home, and about 25% of the pings timed out. That is unacceptable.

# re: Broadband?

Over the course of a week I performed a smoke ping test and monitor from DSL Reports to my unit. I averaged 50% packet loss. Some days it was a high as 80%.

# re: Broadband?

so i noticed a post about time warner coming into the area... just wondering if there was an update on this... i have not yet subscribed to cable net and was actually told not to sign up for myesuite by one of the office folks that i rented the apartment from... but i appreciate all of the research and comments that everyone has posted here... thanks a bunch for the heads up!!

# re: Broadband?

Deer Run options are not lookin good.. They are only concerned with taking your money..

# re: Broadband?

well then at least i am good with the connection from windstream for the moment... so i guess i will just boycott on my own and not subscribe to cablenet... just wait and actually get directv... but i really do appreciate eric letting us vent on the site and again to all of you who have helped save us newbies from getting ripped off, appreciate the time and effort that went into all of the research...

# re: Broadband?

I just hooked up with myesuite a couple of weeks ago since I like the others on this website living in an apartment complex that will only allow this internet service for high speed.  The tech was very nice and came out a couple of times to see what the problem was.  However, now I can't connect to my work programs from home from my wireless laptop and I am unable to access myesuite mail from work.  I keep getting the message that my user name and password are not valid.  Need some help.  

# re: Broadband?

The apartment I rented before I moved was litterally across the street from Deer Run apartments. And I HAD Time warner there. So time warner IS in Twinsburg. I just don't know if they are allowed in deer run.

# re: Broadband?

Hey everybody, I, too, live at the Hamptons and have had a ton of trouble with My E-Suite. I am definitely up for a class action suit. Please email me with info vargasm@duq.edu

Don't really want to get into all the problems I've had with them, but for the last few months have actually had kind of decent internet service when they switched me over to a cable modem. However, out of nowhere, today it has stopped working. I'm thinking this might have something to do with the fact that Time Warner is supposedly taking over at the end of the month. Would be just like My E-suite to pull out the game early..and still charge us for the whole month.

Oh, and by the way.. get this! My E-suite has now changed their phone number, and neglected to tell any customers. They are definitely not providing customer service 24/7/365, like they claim on their website.

And there is actually some nepotism going on.. I just found out that My E-Suite owns Magnum Cable, which makes cables--probably the same ones they use to run their crappy internet service. And like somebody else said, they own Millenium, which owns our properties.. Interesting, huh? I am in the process of filing a complaint with the BBB.

# re: Broadband?