User Interface That Works - The Microwave With Only 4 Buttons

At work we have a very simple microwave with only 4 buttons (not counting the door open lever/button):

This microwave manages to be one of the most effective user interfaces I've ever come across. Pressing the plus ("+") button ups the time in 10 second increments, until you reach 90 seconds, and then it ups the time in 1 minute intervals. Once you pass 90 seconds, the display shows whole minutes. You can't set a time of 17 seconds, for example, or even 6 minutes and 30 seconds.

Pressing the minus button decreases the time by 1 minute if the current time is more more than 90 seconds, and then it decreases the time in 10 second intervals down to zero. Pressing the "Start" button increases the time in 1 minute intervals, but only up to 3 minutes.

All this I've figured out by experimentation. I reckon it's the lack of numeric precision and the associated traditional numeric keypad that makes this 4-button microwave so effective. The "+", "-", "Start" and "Cancel" buttons are self-explanatory, and experimenting with them instantly tells you what they do.

Contrast this with the horrible boiling water unit that I blogged about previously, where the buttons are unlabeled (and clicking them does nothing anyway), and the 4-button microwave comes out a long way in front.

Links: http://theruntime.com/blogs/thomasswilliams/archive/2008/04/23/a-short-rant-on-one-example-of-why-over-engineering-stuff.aspx

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posted @ Monday, September 01, 2008 1:13 PM

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Comments on this entry:

# re: User Interface That Works - The Microwave With Only 4 Buttons

Left by MattyT at 9/1/2008 8:39 PM
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I tend to agree with Atwood on this one - we've gone backwards since the ol' rotary dial!

http://www.codinghorror.com/blog/archives/000975.html

# re: User Interface That Works - The Microwave With Only 4 Buttons

Left by Ryan Walker at 9/2/2008 8:57 AM
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I think your comment: ".. the lack of numeric precision....that makes this 4-button microwave so effective." is spot on. I agree - it is best to avoid precision that serves no purpose and instead only complicates the interface.

Good post. My thoughts - just thinking out loud – I imagine we can assume that useability trumps features?

However I think there is a tension/trade off that needs to be considered between a “users” considerations and a "customer" who is about to purchase the device.

The microwave example is high on useability yet low on features. The user experience may be simple, yet I imagine very few customers would buy one?

A caveat to this point however is if the simplicity via reduced features allows cost reductions then the microwave may be market competitive at a certain price point.

Tom Hollander from Microsoft PP had a post on some white good related - useability issues - that might be interesting to others.

http://blogs.msdn.com/tomholl/archive/2007/06/11/adventures-in-usability.aspx

# re: User Interface That Works - The Microwave With Only 4 Buttons

Left by Bobble at 9/3/2008 5:54 AM
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A bag of popcorn takes 2:30 to pop in my microwave. 3:00 will burn it. Using your microwave, I would have to manually cancel the job before it was complete, or suffer the untasty consequences. Simple user interfaces are nice, but one must tread a thin line between simplicity and practical usefulness.

# re: User Interface That Works - The Microwave With Only 4 Buttons

Left by Dave Zawislak at 9/3/2008 8:03 AM
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I like to hit only 2 buttons to get 90 seconds. Adding 8 more seconds to the process would not be a good use of my time.

# re: User Interface That Works - The Microwave With Only 4 Buttons

Left by lowell at 9/3/2008 4:04 PM
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no defrost?

# re: User Interface That Works - The Microwave With Only 4 Buttons

Left by Thomas Williams at 9/3/2008 9:38 PM
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Thanks all for the thought-provoking comments.

Matt - agreed.

Ryan - Good question - does useability trump features? I agree that there's tension between featuritis and over-simplicity.

Bobble - good point, the simplified interface couldn't handle all jobs (I hate burnt popcorn too!)

Dave - yep, good point. Funny thing is, In my observations, people just hit "Start" twice and live with 2 minutes (or take it out early!)

Lowell - no, no defrost!
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