Top 10 Business Phone Services in US

Take a list of some of the best business phone services in the United States and differentiate them from one another.

As social media becomes the most popular means of customer service it becomes easy for businesses to neglect the business phone services. But this would be a mistake.

A good phone system is mandatory for all companies; it is still way ahead of other forms of customer interface and its absence makes one lose the human touch and the customers become aggravated. As we have seen above, the choice is great, and therefore, here is a short overview of the six best business phone services to select from.

10 Best Business Phone Services in US

Are you looking for the best business phone services in the US? We’ve put together a list of top-rated providers that offer reliable, cost-effective solutions to help your business stay connected.

1. Ooma

Ooma is an excellent option for businesses looking for a flexible, feature-rich phone service that is easy to set up and manage. Its combination of reliability, extensive features, and competitive pricing makes it a strong contender in the business phone service market.

Ooma is a popular choice for businesses seeking a reliable and cost-effective VoIP phone service. Here’s a closer look at what Ooma offers:

Key Features:

• Unlimited Lines: Ooma Office allows businesses to have unlimited lines, which is ideal for growing companies that need flexibility in their communication setup.
• Comprehensive Features: The service includes over 50 features, such as call blocking, video conferencing, and integration with CRM systems like Salesforce. This makes it suitable for various business needs, from small startups to larger enterprises.
• Easy Setup: Ooma prides itself on a do-it-yourself setup process, allowing users to manage their phone systems without needing extensive IT support.
• Reliability: It has been rated as the #1 VoIP service for reliability by PC Magazine readers for ten consecutive years, highlighting its strong performance in the market.

2. Vonage

Vonage stands out as a versatile and reliable business phone service provider, offering a wide range of features and customization options. Its strong focus on integration and customer support makes it a solid choice for businesses looking to enhance their communication capabilities.

Vonage is a well-established provider of VoIP (Voice over Internet Protocol) services, catering to businesses of all sizes. Here’s a detailed look at what Vonage offers:

Key Features:

• Comprehensive Communication Solutions: Vonage provides a unified platform that integrates voice, video, messaging, and more, allowing businesses to engage customers across multiple channels.
• Advanced Functionality: The service includes features such as auto attendants, call recording, and softphone capabilities, which enable users to make calls via phone or app. This flexibility is particularly beneficial for remote teams.
• Customization and Integration: It is also important to note that through Vonage, one is able to make a lot of tweaking on the services they want to be provided with, obedience to serious popular CRM systems such as salesforce and zoho improving the flow of work.
• High Reliability: From the Vonage’s service plan features above, we can easily notice the company enjoys very high up-time of 99%. 999%, thus a business can be very sure that their communication system will not break down hence causing a very serious loss.

3. Aircall

All in all, Aircall is a great solution for those who seek invincible cloud telephony with a smooth fit into already used applications. It can be recommended for the companies that want to improve communication and are looking for a tool that puts users first, offers great number of integrations and complies with their needs and requirements.

Aircall is a cloud phone program that is convenient for current business teams, and it has multiple features that improve the communication process. Here’s a detailed look at what Aircall provides:

Key Features:

• Cloud-Based Infrastructure: Aircall is a completely cloud-based solution, which means that customers can perform calls through any device with an Internet connection such as a mobile phone, a laptop, a tablet, and others. It can be a great boost for remote and distributed teams since it allows them to work with the irregularity.
• Extensive Integrations: Another strength of Aircall is that it easily connects with CRM and helpdesk software that are most popular nowadays, such as Salesforce, Hubspot, or Zendesk and over 80 other platforms. One of the important benefits of this integration capability is to optimize the cooperation process and interaction with the customer.
• User-Friendly Interface: The platform is easy to set up and use and, as such, can be used by enterprises regardless of the level of their ITliteracy. Calls may be handled, analyses performed, and crucial options such as call recording and monitoring affordably seized.
• International Numbers: Aircall also enables businesses to acquire international phone numbers in over one hundred different countries, which will be helpful for businesses that are conducting operations in more than one country.
• Compliance and Security: HIPAA for healthcare providers and GDPR for data privacy act as the ground rules that Aircall services follow in order to protect certain information.

4. Avaya

Avaya is a strong contender in the business phone service market, offering a wide range of features that cater to diverse communication needs. Its focus on unified communications, scalability, and global reach makes it an excellent choice for businesses looking to enhance their communication capabilities while ensuring reliability and security.

Avaya is a leading telecommunications company that specializes in providing comprehensive communication solutions for businesses of all sizes. Here’s an overview of what Avaya offers:

Key Features:

• Unified Communications as a Service (UCaaS): Avaya’s OneCloud platform includes a range of services such as voice, video conferencing, messaging, and collaboration tools, all integrated into a single solution. This allows teams to communicate seamlessly, whether they are in the office or working remotely.
• Avaya Cloud Office: This cloud-based phone system is designed to simplify communication for businesses. It enables users to call, meet, and message all within one application, making it easier to manage communications across various channels.
• Flexibility and Scalability: Avaya’s solutions are designed to grow with your business. Whether you are a small startup or a large enterprise, Avaya can provide the necessary tools to meet your communication needs without requiring a complete overhaul of your existing systems.
• Global Reach: With Avaya’s Global Office service, businesses can connect with customers and partners in over 40 countries, providing local numbers and facilitating international communication.
• Advanced Security and Compliance: Avaya places a strong emphasis on security, ensuring that its solutions comply with various regulations, which is crucial for businesses handling sensitive information.

5. KrispCall

KrispCall provides top-notch business phone service for companies of all sizes. It provides phone numbers in over 100 countries, allowing you to connect with customers worldwide. With KrispCall, businesses can not only take advantage of essential telephony features like live voice calls, SMS, MMS, voicemails, and call forwarding, but they can also take advantage of advanced features like IVR, call monitoring, number sharing, and call transfer for seamless business communication. These features help businesses to automate their customer service processes, reduce overhead costs, and improve customer satisfaction.

Moreover, the unique feature of KrispCall is its Unified Callbox, which displays a comprehensive list of contacts and the entire conversation log in one window. In addition, KrispCall has a user-friendly interface and call analysis, empowering businesses with insights to optimize communication strategies. With so many features, KrispCall remains cost-effective, offering a US virtual phone number for just $2. It is also reliable and budget-friendly for remote workers and digital nomads.

6. RingCentral

RingCentral offers a premium product. Outside of the included quality of life benefits – such as the fact that their product works on all phone, computers and mobile devices, as well as through WiFi and cellular data networks – its main appeal is its quality and the size of its list of features (which appear endless).

It offers four packages (essentials, standard, premium and ultimate) which range from $19.99-$59.99 per month. This means that the product is flexible in who it can be recommended to. Whilst the ultimate plan, RingCentral’s most robust and indulgent of the four, is great for large corporations who can take advantage of its additional features, the same cannot be said for smaller startups. The existence of an essentials plan solves this.

7. Nextiva

The following phone system, Nextiva, is a high quality alternative to RingCentral that might be of interest to many companies. It uses a completely cloud-based virtual PBX system to connect a voice over internet protocol (VoIP) with its apps, AI and automation tools.

The main advantage of choosing Nextiva is the fact that it is completely cloud-based. By integrating with both office desk phones and all internet-enabled devices, it can take advantage of a connected smartphone’s regular data plan to make a call with predictive dialer.

The only possible downside is that it is on the pricey side: its basic package costs nearly double that of RingCentral at $32.

8. Talkroute

Another service offering VoIP is Talkroute. Their products are tailored for smaller businesses in that they are designed to make them appear larger and more professional than they may be in reality. They offer an extensive list of features, including automatic call forwarding from a phone to a laptop, call log management, providing automated menu selections using a phone’s keypad and creating menu prompts.

This system is perfect for a smaller business as it offers all the functionality they could need from a basic package, as reflected in the price, yet offers several extras customised specifically for them. This includes their excellent customer support and lack of hidden fees.

9. Grasshopper

This premium service offers a number of unique features, such as the ability to separate all business and personal calls through their app, the storage of all communication in the cloud so it can be accessed later, custom greeting for each individual customer, and an auto text for when a customer calls that cannot be accepted.

These premium features do not come without a cost however, and the monthly price is the highest on this list, ranging from $26-$80 a month.

10. Kixie

The final option on this list is designed for telesales so well that the two are synonymous. This is due to the CRM platform it has built into its VoIP system. This streamlines the sales process as the team can quickly take multiple calls back-to-back whilst naturally following a script.

Businesses that rely on VoIP for reaching out to potential leads and turning those into customers will certainly appreciate these features.

Closing Remarks

This article decided it was impossible to compare business phone services since each of these is specialized for a particular use and it is dependent on business’s individual needs to recommend a particular one.

For example, whilst Kixie could be wholeheartedly recommended to a sales team, it would not be as useful for a professional services company as eVoice, whose features are specifically tailored for this use. In deciding which is best for them, a business must assess what it needs from a phone system first.